One of the challenges every startup faces when it begins to scale is how to support millions of users from a base that was once thousands. Silicon Prime Labs helps businesses solve this problem with enterprise software tailored to their needs. Internal tools provide a method to automate all of the “busy work” for the company to think about bigger picture concerns.

This begins with how everyone interacts with, and adjusts to, the needs of the customer. The impact is felt in the supply chain, as well as the company infrastructure. HR management has become an important component of reducing wasted productivity in daily operations.

 

Here are some of the ways that software is helping enterprise to succeed.

Customer Service

Interaction with the customer drives everything the business does. Software can help service them better.

Zoho excels at synchronizing customer data across applications, so everyone has up-to-date information on the latest developments with a transaction. Connection across database applications, including Oracle or even MySQL, allows for a more meaningful extrapolation of data. Reports that provide better metrics on the company’s interactions with the customer drive better decision making about future benefits.

Generally, customer relationship management software fills one other important role: consolidation. Zendesk consolidates many contact points within one application, with a customer-facing interface you can host and brand within your own domain. Phone, web chat, email, and social media are all available from the same interface, saving everyone time.

ENTERPRISE CONCEPT

Warehouse Management

Warehouse management is crucial in any industry, especially the perishables industries. Food and frozen goods are very vulnerable to kinks in the supply chain. Every business loses money when stock is stolen, when there are delays, or when something isn’t delivered on time.

3PL Central makes software that interfaces directly with the shopping cart, coordinating logistics to ship from the moment the customer makes a purchase. Smaller warehouses can take advantage of the RFID technology that currently powers operations like Amazon with app suites such as Wise or DaVinci.

Inventory management includes accounting, so software should track purchase histories and allow for invoicing as well. DaVinci does an excellent job integrating complex 3PL billing applications, which allow for scheduled invoicing for set-and-forget management.

HR and Infrastructure

One of the primary ways a business can boost productivity is understanding the capabilities of its workforce. HR software can give everyone more control over scheduling, hiring, and payroll.

Many companies, including Oracle and ADP, offer excellent database management programs meant to protect company information and coordinate with payroll. ADP is particularly well known for their employee time-tracking software, with an extensive set of tools that offer self-service for everyone in your company.

On the recruitment side, Jazz offers a real-time solution for job posting. You fill out the forms, indicate what you want, and Jazz handles the sorting and accepting of applicants, as well as the distribution of the posting. Managers and recruiters can work together with Bullhorn. The suite allows for notes to be shared between hiring managers, to better evaluate a candidate for a specific position. Jazz may be the ideal tool for entry-level hiring, with a simple interface requiring few clicks. Bullhorn is for high level hiring, where coordination is required to find the best possible candidate.

Final Thoughts

Enterprise software is about solving the small problems that stop productivity and can encompass many aspects of a company. As opposed to digital marketing, which seeks to gain better insight on how potential customers may interact with the brand, enterprise software is focused on company infrastructure.

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